Job details
Please mention DJ168 when enquiring about this vacancy or use the form below.info@morgan-harvey.co.uk
| Customer Service and Office Assistant - vacancy filled | |
| St Albans, Hertfordshire
£12500 DJ168 permanent position |
Customer Services and Office Assistant Outline Duties Contribute to the sales of office services through communication of the services to potentially interested parties and through providing an excellent customer experience. o Maintaining customer service / contact o Show prospective customers the offices / meeting room as appropriate, be able to describe services and to provide all the contractual and commercial information they would require in order to become a customer. o Being proactive about contacting customers, interested parties and others by both email and phone to promote the office services to attract more customers and to secure more sales. Day to day management of and action for all admin o Managing post received handing to occupants of the building, storing securely for virtual clients, forwarding where required o General reception duties o Taking incoming phone calls and messages, passing on accurately in a timely manner. Offering to assist callers where possible to filter calls to other team members Refining, communicating, undertaking and maintaining all office procedures to ensure the processes and practices are document, can be accessed and understood by any members of the team, or temps, and to ensure that even in your absence the level of service to customers can be maintained. Refining, communicating, undertaking and maintaining all suitable policies for the business to be compliant with fire safety requirements, Health and Safety requirements etc. Maintaining accurate records for the finance manager to use in customer invoicing process and for the commission calculation process o Tracking and monitoring of all sales of Business services offered Undertaking electronic marketing (emailing) to promote the business and also clients‟ businesses Registering our websites and those of our clients‟ with the search engines Contributing to ideas for the development of the services offered, staying abreast of the market, ensuring we are competitive through regular competitor price and product checks. Soliciting customer feedback for ideas as to how we may improve. Contribute to any events that we may run for the purposes of business development Job Holder Profile Excellent customer service, communications and sales skills. Entrepreneurial - will own the area of the business for which they have responsibility and make it perform above expectations, recognising the reward that will go with that Trustworthy, outgoing personality, proactive, observant, smartly dressed, paperless office operation Tenacious, commercially astute, able to work on own and also as part of a team Organised and a good planner, able to manage time and prioritise tasks Can identify and raise potential business opportunities beyond the scope of the role Adaptable, quick to learn. Comfortable with varied and changing priorities Able to work on tasks which require concentration, attention to detail and accuracy. Skills, Experience and training Excellent Microsoft software knowledge ideally Office 2007 (Word, Excel, Outlook, Publisher, PowerPoint), specifically mail/email merge capabilities. Good knowledge of Microsoft windows including internet explorer. Excellent verbal and written communication skills, in particular communications by phone and email Exceptional planning and organisation skills maintaining a prioritised to do list etc A minimum of 3 years experience in an administrative / customer facing / sales role Experience of managing resources, managing the management, and external parties A levels, NVQ, bachelors degree or appropriate professional qualifications in relevant subject such as business, marketing etc highly desirable Ability to drive; First aider skills; Health and Safety at work skills; all highly desirable |
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